In a newly published whitepaper, the MaaS Alliance, a public-private partnership founded in 2015 working to secure a common approach to Mobility as a Service (MaaS) and accelerate its implementation in Europe and beyond, proposed a series of recommendations to consider in establishing the MaaS systems and the ecosystems that support their realization. These recommendations, are on the experience of its various stakeholders who include Transport service providers and public transport operators; MaaS operators and integrators; IT system providers; customers; cities, local, regional, and national authorities.

The whitepaper’s recommendations mainly concern the designing and establishing of an ecosystem of MaaS actors, both private companies and public-sector agencies and research organizations, laying out the necessary elements and the requirements for successful collaboration in realizing true MaaS systems. Among these, the MaaS Alliance emphasizes:

- Ensuring open IT architecture and standardized features for payment, ticketing, and security

- The necessity of operating with a customer- and user-centric mindset, proceeding from a market-centric proposition, and remaining societally grounded.

- Structuring the ecosystem to be open and inclusive to all service providers and users

With these recommendations, the MaaS Alliance aims to ensure that development can now move beyond the successful pilots, trials, and research efforts conducted over recent years, fostering a supportive environment that is defined by broad collaboration around shared goals that is enabled by strong public-sector interest and government flexibility.

The whitepaper’s authors also acknowledge that these recommendations will only lead to successful MaaS systems if the transport regulation and legislation is harmonized as widely as possible, aiming for EU-level consensus at this stage, to ensure the interoperability of neighboring and even disparate systems.

Read the full whitepaper here! 

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